Termini e condizioni del servizio
**TERMS OF SERVICE – ALVÉRIA**
**OVERVIEW**
Welcome to ALVÉRIA. The terms "we", "us" and "our" refer to ALVÉRIA. We operate this store and website, including all related information, content, products and services to provide you with a curated luxury shopping experience.
By visiting or purchasing from our store, you agree to these Terms of Service and our policies.
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**SECTION 1 – ACCESS AND ACCOUNT**
By using our Services, you confirm that you are at least the age of majority in your country of residence.
You agree to provide accurate and complete information when placing an order and are responsible for maintaining the confidentiality of your account details.
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**SECTION 2 – OUR PRODUCTS**
Each ALVÉRIA piece is designed with a focus on craftsmanship, materials, and refined detail.
Due to the nature of production and fabrics, slight variations may occur and are not considered defects.
We reserve the right to modify or discontinue products at any time.
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**SECTION 3 – ORDERS**
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order at our discretion. You will be notified via email if changes occur.
Orders cannot be guaranteed to be modified or cancelled after confirmation.
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**SECTION 4 – PRICING AND PAYMENTS**
All prices are displayed in EUR and include applicable VAT within the European Union.
Prices may change at any time without notice.
Payments are securely processed via Shopify.
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**SECTION 5 – SHIPPING AND DELIVERY**
Each piece is produced and prepared with care.
Estimated delivery time is **7–21 business days**, depending on production and destination.
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or external factors.
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**SECTION 6 – CUSTOMS, DUTIES AND TAXES**
For customers within the European Union, all taxes and duties are included in the final price.
For customers outside the EU, additional customs duties or import taxes may apply and are the responsibility of the customer.
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**SECTION 7 – RIGHT OF WITHDRAWAL (EU)**
In accordance with EU consumer law, you have the right to withdraw from your purchase within **14 days** of receiving your order.
To exercise this right, contact us at:
[annae1904@gmail.com](mailto:annae1904@gmail.com)
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**SECTION 8 – RETURNS**
To be eligible for a return:
* Items must be unused
* In original condition
* With all tags attached
Customers are responsible for return shipping costs.
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SECTION 9 – NON-RETURNABLE ITEMS
We do not accept returns on:
* Made-to-order pieces
* Custom or personalized items
SECTION 10 – REFUNDS
Once your return is received and inspected, refunds are processed within **7–14 business days**.
Refunds are issued via the original payment method.
Shipping costs are non-refundable.
SECTION 11 – DAMAGED ITEMS
If you receive a damaged or defective item, contact us within 48 hours at:
[annae1904@gmail.com](mailto:annae1904@gmail.com)
Include photos and a description of the issue.
**SECTION 12 – INTELLECTUAL PROPERTY**
All content on this website, including images, designs, branding and text, is the property of ALVÉRIA and may not be used without permission.
SECTION 13 – LIMITATION OF LIABILITY
We are not liable for delays, losses, or damages caused by shipping carriers or circumstances beyond our control.
SECTION 14 – GOVERNING LAW
These Terms are governed by the laws of Sweden.
SECTION 15 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time.
SECTION 16 – CONTACT INFORMATION
ALVÉRIA
Email: [annae1904@gmail.com](mailto:annae1904@gmail.com)
Business Address: [INSERT ADDRESS]
Registration Number: [INSERT ORG NUMBER]
VAT Number: [INSERT VAT NUMBER]